PRIVACY POLICY
How we collect, use, and protect your information.
Effective Date: February 20, 2026
STL Physical Therapy respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a form, request a consultation, schedule an appointment, or otherwise interact with us online.
Clinic Locations:
- Creve Coeur: 758 N New Ballas Rd, Saint Louis, MO 63141
- Manchester: 14557 Manchester Rd, Manchester, MO 63011
1) Scope
This Privacy Policy applies to information collected through our website and related online services, including our online scheduling link. It does not apply to third-party websites or services that may be linked from our website (such as social media platforms or scheduling providers).
2) Information We Collect
We may collect the following categories of information:
A. Information you provide to us
When you submit forms or communicate with us, you may provide:
- Name, email address, phone number
- The service you’re interested in
- Information you include in message fields (e.g., “Your Story,” questions, context)
- Any other information you choose to provide via email, phone, or web form
B. Appointment / scheduling information
If you schedule an appointment through our scheduling tool, the information you provide there is collected by the scheduling provider and shared with us as needed to manage your appointment.
C. Automatically collected information
When you visit our website, we (and/or our service providers) may automatically collect:
- Device and browser information
- IP address and general location (city/state)
- Pages viewed, time spent, referring/exit pages
- Cookies and similar tracking technologies (see Section 6)
3) How We Use Your Information
We may use information we collect to:
- Respond to inquiries and provide the free consultation/next steps you request
- Schedule, confirm, and manage appointments
- Provide services and communicate about your care or requested services
- Improve our website, services, and user experience
- Maintain website security, prevent fraud/abuse, and troubleshoot issues
- Comply with legal obligations and enforce our policies
4) How We Share Your Information
We do not sell your personal information.
We may share information in these situations:
A. Service providers
We may share information with vendors who help us operate our business and website (e.g., website hosting/platform tools, scheduling tools, email/communications tools). For example, our site is built/hosted using a website platform provider, and appointment scheduling is handled via a third-party scheduling site.
B. Legal and safety reasons
We may disclose information if required to do so by law, subpoena, or legal process, or if we believe disclosure is necessary to protect rights, safety, or prevent fraud.
C. Business transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
5) Health Information and HIPAA
STL Physical Therapy is a healthcare provider. Depending on the context and how services are delivered/billed, certain information may be protected under the Health Insurance Portability and Accountability Act (HIPAA).
- If information you share with us constitutes Protected Health Information (PHI) and we are required to treat it as PHI under HIPAA, it will be handled in accordance with our Notice of Privacy Practices (available upon request and/or provided at the time of service).
- This website Privacy Policy primarily addresses information collected through the website and general communications, and may not describe all protections that apply to PHI in clinical settings.
6) Cookies, Analytics, and Tracking
We may use cookies or similar technologies to:
- Make the site function properly
- Remember preferences
- Understand usage trends and improve performance
- Measure marketing effectiveness (if applicable)
You can control cookies through your browser settings. If you disable cookies, some parts of the site may not function as intended.
7) Social Media Links
Our website may link to social platforms (e.g., Instagram, Facebook, YouTube). Your interactions with those platforms are governed by their own privacy policies.
8) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
9) Data Retention
We retain personal information for as long as necessary to:
- Provide requested services and respond to you
- Maintain business records
- Comply with legal, accounting, or regulatory requirements. Retention periods may vary depending on the type of data and applicable obligations.
10) Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
11) Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, or deletion. To make a request, contact us at: [privacy email].
You may also opt out of non-essential marketing emails by using the unsubscribe link (if applicable).
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
13) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
STL Physical Therapy
Creve Coeur: 758 N New Ballas Rd, Saint Louis, MO 63141
Manchester: 14557 Manchester Rd, Manchester, MO 63011